Job Description
Join our dynamic remote team as a Customer Service Specialist and launch your career in the thriving Atlanta tech hub – no experience required! We're seeking motivated individuals with excellent communication skills to provide exceptional support via phone, chat, and email. Enjoy a flexible work-from-home setup with full benefits, paid training, and growth opportunities into leadership roles. As a trusted partner for Fortune 500 companies, we invest in your success with comprehensive onboarding and ongoing development.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues using CRM tools
- Document interactions accurately in Salesforce and internal systems
- Meet/exceed performance metrics including CSAT and resolution times
- Collaborate with technical teams to resolve complex escalations
- Participate in weekly training and feedback sessions
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Reliable high-speed internet and quiet home office space
- Customer service mindset with problem-solving aptitude
- Flexibility to work evenings/weekends (rotating schedule)
- No prior experience required – paid training provided