Job Description
Join Coastal Connect Solutions as a Remote Customer Service Specialist and become the voice of our Virginia Beach-based clients! We're seeking passionate individuals to deliver exceptional support from the comfort of your home office. Enjoy a flexible schedule, comprehensive training, and career advancement opportunities in a thriving coastal community. Be part of a team that values your contributions while making a meaningful impact on customer satisfaction.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, satisfaction)
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
- Maintain product knowledge across service offerings
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Proficiency with Microsoft Office suite
- Ability to work flexible hours including weekends