Job Description
Join our award-winning customer experience team as a Remote Customer Service Specialist! We're seeking empathetic professionals to deliver exceptional support for our Austin and New York-based clients. Enjoy 100% remote work with flexible scheduling, comprehensive benefits, and career growth opportunities. As a key brand ambassador, you'll resolve inquiries with speed and precision while building lasting customer relationships. Ideal for tech-savvy individuals passionate about problem-solving in a dynamic virtual environment.
Responsibilities
- Handle 50+ daily customer inquiries via phone, chat, and email with 95%+ satisfaction rate
- Resolve technical issues, billing concerns, and product inquiries using CRM systems
- Document interactions and identify process improvement opportunities
- Collaborate with cross-functional teams to resolve escalated cases
- Maintain product knowledge through continuous training modules
- Meet/exceed performance metrics including CSAT and FCR targets
- Participate in weekly team meetings and skill development sessions
Qualifications
- 2+ years customer service experience in remote or hybrid environment
- Proficient in CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional written/verbal communication with neutral accent
- High-speed home internet and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Associate degree or equivalent certification preferred
- Experience in SaaS or tech industry highly valued
- Strong problem-solving skills with attention to detail