Job Description
Join Columbus Connect Solutions and launch your remote career as a Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support from the comfort of their homes. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while serving local Columbus businesses. Our cutting-edge virtual platform and ongoing training ensure your success. Apply today to become part of Ohio's premier remote support team!
Responsibilities
- Handle inbound/outbound calls and digital communications with Columbus-area clients
- Resolve customer inquiries regarding billing, services, and technical support
- Maintain detailed records in CRM systems with 98% accuracy
- Collaborate with local teams to resolve complex service issues
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in quarterly professional development sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Quiet, dedicated home office space with reliable internet
- Excellent communication and problem-solving abilities
- Ability to work independently with minimal supervision
- Positive attitude and commitment to customer satisfaction