Job Description
Join Apex Solutions Group as a Remote Customer Service Specialist and become the voice of our clients! We're hosting an exclusive hiring event for qualified professionals in Washington DC and New York to fill 100% remote positions. Enjoy the flexibility of working from home while delivering exceptional support to our diverse clientele. This role offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic, tech-driven environment.
Why Apply? • Work remotely with flexible hours • Opportunity for performance-based bonuses • Paid training and certification programs • Health, dental, and vision insurance • 401(k) with company match
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM systems and internal knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to troubleshoot product/service challenges
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in weekly team meetings and ongoing training sessions
- Identify process improvement opportunities and contribute to team initiatives
Qualifications
- Minimum 2 years customer service experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask in fast-paced environment with competing priorities
- High-speed internet connection and quiet home office setup
- Valid US work authorization and ability to pass background check
- Associate's degree or equivalent combination of education/experience
- Experience in SaaS, telecommunications, or e-commerce industries preferred