Job Description
Join NYC Connect Solutions and launch your remote customer service career from the comfort of your New York home! We're seeking passionate professionals to deliver exceptional support experiences while enjoying work-life balance. As a leader in local call center solutions, we offer competitive compensation, comprehensive training, and growth opportunities in a supportive virtual environment.
What We Offer:
- Flexible remote work schedule
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Professional development stipend
Responsibilities
- Handle inbound/outbound customer calls for NYC-based clients
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Maintain 95% customer satisfaction rating
- Collaborate with team leads to improve service protocols
- Adhere to HIPAA/FERPA compliance standards
- Participate in quarterly performance reviews
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Typing speed: 40+ WPM with 98% accuracy
- Proficiency with Zendesk/Salesforce platforms
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work flexible shifts (evenings/weekends)
- Fluent in English and Spanish (bilingual bonus)