Job Description
Join NYC Connect Solutions, a premier customer experience partner serving New York's vibrant communities. We're seeking passionate Remote Customer Service Specialists to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and a flexible work environment while making a real impact on local businesses and residents.
Why Join Us?
- Full remote work with company-provided equipment
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Recognition programs for top performers
Responsibilities
- Handle inbound/outbound calls for New York-based clients
- Resolve customer inquiries with empathy and efficiency
- Document interactions in CRM systems (Salesforce, Zendesk)
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads on process improvements
- Adhere to compliance protocols for NYC businesses
- Participate in ongoing training programs
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent
- Clear, professional communication skills
- Ability to work independently in remote setting
- Proficient with Microsoft Office and CRM tools
- Reliable high-speed internet connection
- Authorized to work in the United States
- New York residency preferred