Job Description
Join our award-winning call center team in Louisville, KY and enjoy the stability of weekly pay! We're hosting a hiring event for motivated individuals seeking career growth with industry-leading benefits. As a Customer Connect Solutions representative, you'll be the voice of our Fortune 500 clients while enjoying comprehensive training, flexible scheduling, and a supportive team environment. Don't miss this opportunity to launch your career in customer service with one of Louisville's top employers!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues using CRM tools
- Meet/exceed performance metrics for call quality and resolution time
- Document interactions accurately in customer databases
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Problem-solving mindset with attention to detail
- Passion for helping others and positive attitude