Job Description
Join NYC Connect Solutions as a Remote Customer Service Specialist and transform how New Yorkers experience support! We're seeking passionate individuals to deliver exceptional service from home while representing iconic NYC brands. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment—all while making a tangible impact on our community.
Why Choose Us?
- Competitive hourly wage + performance bonuses
- Full health, dental, and vision benefits
- Paid training and career advancement
- Home office equipment stipend
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound calls for NYC-based clients with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team leads to resolve complex escalations
- Maintain performance metrics (e.g., CSAT, AHT, FCR)
- Participate in continuous improvement initiatives
- Adhere to all HIPAA/FERPA compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in call center environment
- Exceptional verbal/written communication skills
- Proficient in CRM platforms (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office space
- Ability to work flexible shifts including evenings/weekends
- NYC residency strongly preferred