Job Description
Join our award-winning customer experience team as a Remote Customer Service Specialist in San Antonio! We're seeking empathetic professionals to deliver exceptional support while enjoying flexible hours from home. This role offers competitive pay, comprehensive training, and growth opportunities within a dynamic company culture.
Why Choose Apex Solutions Group?
- Industry-leading benefits package
- Flexible scheduling (20-30 hrs/week)
- Home office equipment stipend
- Health & wellness programs
- Recognition & incentive programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Maintain performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for product enhancements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with CRM software (Salesforce experience a plus)
- Strong problem-solving and communication skills
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work flexible hours including weekends
- Spanish fluency required (bilingual preferred)