Job Description
Join our award-winning team as a Remote Customer Service Specialist in Portland! We're seeking empathetic professionals to deliver exceptional support to our Pacific Northwest clients from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a tangible impact in your local community.
Why You'll Love Working With Us:
- 100% remote work with provided equipment
- Health/dental/vision insurance + 401(k) match
- Professional development stipend
- Collaborative virtual team environment
- Recognition programs for top performers
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions using CRM software (Salesforce experience preferred)
- Collaborate with local support teams for complex escalations
- Meet/exceed customer satisfaction and resolution metrics
- Participate in ongoing product training and process improvements
Qualifications
- Minimum 2 years customer service experience
- High school diploma or equivalent (degree preferred)
- Proficient with Microsoft Office and remote communication tools
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and dedicated workspace
- Must reside in Portland metro area