Job Description
Join Coastal Connect Solutions as a Remote Customer Service Specialist and become part of our award-winning team! We're seeking passionate individuals to deliver exceptional customer experiences from the comfort of their Virginia Beach homes. Enjoy a stable full-time role with competitive compensation, comprehensive benefits, and ongoing career growth opportunities.
What We Offer:
- Full-time remote position with flexible scheduling
- Competitive salary plus performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development programs
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including quality and efficiency
- Collaborate with team members to improve customer satisfaction
- Participate in ongoing training and process improvements
- Maintain thorough knowledge of company offerings and policies
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Proficient with Windows OS and CRM software
- Quiet, dedicated home office environment
- Reliable high-speed internet connection
- Ability to work independently while collaborating in a virtual team