Job Description
Join our award-winning remote team as a Customer Support Specialist! Enjoy the flexibility of working from home while delivering exceptional service to clients across Georgia. We provide all necessary equipment and comprehensive training to ensure your success. Our supportive culture offers growth opportunities into leadership roles, competitive benefits including health insurance, and a structured career advancement path.
What We Offer:
• Fully remote work environment
• Paid training and certification
• Health, dental, and vision insurance
• 401(k) with company match
• Generous paid time off
Responsibilities
- Handle inbound/outbound calls, emails, and chats with customers across Georgia
- Resolve billing inquiries, technical issues, and service complaints efficiently
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Collaborate with technical support teams to resolve complex issues
- Participate in continuous improvement initiatives and team meetings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong typing skills (35+ WPM) and computer proficiency
- Exceptional communication and conflict resolution abilities
- Quiet, dedicated home office space with reliable internet
- Ability to work flexible shifts including evenings/weekends
- Valid Georgia driver's license for occasional on-site meetings