Job Description
Join our award-winning customer care team as a Remote Entry-Level Call Center Agent in Cleveland, OH! Enjoy the flexibility of working from home while providing exceptional support to clients across Pennsylvania and beyond. No prior experience required – we provide comprehensive training to launch your career in customer service. ConnectCare Solutions offers competitive pay, benefits, and a supportive virtual environment where your growth matters.
Why Join Us?
- 100% remote work setup
- Comprehensive paid training
- Health/dental/vision benefits
- Career advancement opportunities
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound calls for diverse client accounts
- Resolve customer inquiries using CRM systems
- Document interactions accurately in case management software
- Meet/exceed performance metrics (handle time, quality scores)
- Collaborate with team leads for complex issue escalation
- Adhere to HIPAA/FCC compliance protocols
- Participate in ongoing coaching sessions
Qualifications
- High school diploma or equivalent (required)
- Basic computer proficiency (typing 30+ WPM)
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Strong communication & active listening skills
- Ability to multitask in fast-paced environments
- Customer service mindset (patience & empathy)
- Must be authorized to work in the US