Job Description
Launch your customer service career from home! Customer Connect Solutions is seeking passionate Remote Entry-Level Call Center Representatives to join our dynamic team in Detroit. Enjoy competitive pay, full benefits, and comprehensive training while making a real impact on customer satisfaction.
As a vital part of our support ecosystem, you'll handle inbound/outbound calls, resolve inquiries, and build lasting customer relationshipsâall from your home office. We provide all equipment and training, making this perfect for career starters or those transitioning into customer service.
Why Choose Us?
- Industry-leading compensation ($15-$20/hour)
- Comprehensive benefits package (health/dental/vision)
- 100% remote work setup
- 401(k) with company match
- Clear advancement pathways
Responsibilities
- Handle 50-60 inbound/outbound calls daily with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT)
- Collaborate with team members for issue resolution
- Adhere strictly to compliance protocols
- Complete ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- No experience necessaryâtraining provided
- Exceptional verbal communication skills
- Basic computer proficiency (typing, CRM software)
- Quiet, dedicated home workspace
- Reliable high-speed internet connection
- Ability to work flexible shifts (evenings/weekends)
- US work authorization mandatory