Job Description
Join ConnectSolutions Inc as a Remote Night Shift Customer Service Representative and become the voice of our valued customers! We're seeking empathetic problem-solvers to deliver exceptional support during overnight hours. Enjoy the flexibility of working from home while making a real impact. Our competitive benefits package includes health insurance, paid training, and career growth opportunities. If you're a night owl with stellar communication skills and a passion for helping others, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during overnight shifts (10 PM - 6 AM EST)
- Resolve billing, technical, and account issues with patience and efficiency
- Document all interactions in CRM system with accurate details
- Collaborate with global support teams to ensure seamless service delivery
- Meet/exceed performance metrics for call handling time and satisfaction scores
- Proactively identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or call center environment
- Exceptional verbal/written communication and active listening skills
- Proficient with CRM software (Salesforce experience a plus)
- Reliable home office setup with high-speed internet and quiet workspace
- Ability to work independently and adapt to changing priorities
- Flexibility to work weekends and holidays as needed