Job Description
Join ConnectCare Solutions as a Remote Part-Time Chat Support Specialist and deliver exceptional customer service from the comfort of your home. We're seeking empathetic communicators to assist clients via live chat across healthcare and tech industries. Enjoy flexible scheduling, competitive pay, and a supportive virtual team environment. Ideal for students, parents, or anyone seeking a rewarding remote career in Denver, CO or Pennsylvania.
Responsibilities
- Provide real-time chat support for customer inquiries, troubleshooting, and issue resolution
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to resolve complex customer issues
- Adhere to service level agreements (SLAs) for response and resolution times
- Continuously update product knowledge to deliver accurate information
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 6+ months of customer service or chat support experience
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software (e.g., Zendesk, Salesforce)
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office setup
- Must be based in Denver, CO or Pennsylvania with local residency