Job Description
Join our award-winning customer experience team in Dallas! We're seeking dynamic Call Center Agents to deliver exceptional service to Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and a vibrant downtown workspace.
As a key member of our 24/7 support hub, you'll resolve inquiries across multiple channels while building lasting client relationships. Our culture prioritizes growth – top performers advance to team leadership within 12 months.
Responsibilities
- Handle inbound/outbound customer calls with 95%+ satisfaction rate
- Resolve billing, technical, and account inquiries using CRM systems
- Meet/exceed daily performance targets (20+ calls/hour)
- Document interactions in Salesforce with 100% accuracy
- Collaborate with tech teams for complex issue escalation
- Participate in weekly skill-building workshops
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with Salesforce, Zendesk, or similar platforms
- Exceptional communication skills (bilingual Spanish a plus)
- Ability to multitask across digital/voice channels
- Flexibility to work weekends/holidays during peak seasons
- High school diploma or equivalent required