Job Description
Join our dynamic team at Charlotte Connect Solutions as a Local Chat Support Agent! We're seeking passionate individuals to deliver exceptional customer service through live chat channels. Enjoy comprehensive paid training, competitive benefits, and career growth opportunities in Charlotte's thriving tech hub. No prior experience required – we'll equip you with all the skills needed to succeed!
Why Join Us?
- Full paid training program covering technical skills and soft skills
- Health, dental, and vision insurance after 90 days
- 401(k) with company match
- Professional development stipend
- Modern downtown Charlotte office with collaborative workspace
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Troubleshoot technical issues and provide step-by-step solutionsMaintain detailed documentation of customer interactions
- Collaborate with technical teams to resolve complex cases
- Adhere to company quality standards and response SLAs
- Identify opportunities for process improvements
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent written communication skills with proper grammar
- Ability to multitask in a fast-paced digital environment
- Basic computer proficiency with internet navigation
- Customer service mindset and problem-solving aptitude
- Reliable internet connection for remote work options
- Must be authorized to work in the United States
- Charlotte area residency preferred