Job Description
Join our award-winning customer service team in Atlanta and launch your career with industry-leading training! We're seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative work environment. As a Customer Service Representative, you'll be the voice of our brand, transforming customer interactions into lasting relationships. What we offer:
- 4-week paid training program
- Health/dental/vision benefits
- 401(k) with company match
- Performance bonuses
- Tuition reimbursement
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions, returns, and account modifications accurately
- Collaborate with technical teams to resolve complex issues
- Document all interactions in CRM systems with precision
- Meet/exceed KPIs for customer satisfaction (CSAT) and first-call resolution
- Identify opportunities to improve service workflows
- Maintain product knowledge through continuous learning
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience or relevant internship
- Exceptional verbal/written communication skills
- Proficiency in Microsoft Office and CRM software
- Ability to multitask in fast-paced digital environments
- Strong problem-solving abilities with attention to detail
- Flexible availability including evenings/weekends