Job Description
Join our award-winning remote team as a Senior Customer Service Agent! ConnectSphere Solutions is seeking passionate professionals to deliver exceptional customer experiences from the comfort of your Illinois home office. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while supporting Fortune 500 clients. We provide all necessary equipment and training to set you up for success.
What We Offer:
- Competitive hourly wage plus performance bonuses
- Full health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Home office equipment stipend
- Ongoing professional development
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams to resolve escalations
- Maintain product knowledge through continuous training
- Identify upsell opportunities to enhance customer value
Qualifications
- 3+ years customer service experience in B2B/B2C environments
- Proven ability to resolve complex customer issues
- Excellent written/verbal communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- High-speed internet connection and quiet home office
- Type 45+ WPM with strong attention to detail
- Ability to work flexible shifts including evenings/weekends
- Illinois residency required