Job Description
Join our award-winning remote call center team and deliver exceptional customer experiences from the comfort of your home! NexusConnect Solutions is seeking a dedicated Senior Customer Support Representative to handle inbound/outbound calls for Fortune 500 clients. Enjoy full benefits, flexible scheduling, and career advancement opportunities in a dynamic virtual environment. Our cutting-edge technology and comprehensive training ensure your success while serving diverse markets across Washington and Georgia.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Manage high-volume inbound/outbound calls for enterprise-level clients
- Document interactions in CRM systems with precision and detail
- Collaborate with cross-functional teams to resolve escalated issues
- Maintain performance metrics including AHT and CSAT targets
- Participate in ongoing product knowledge training
- Support after-hours rotational coverage (1 weekend/month)
Qualifications
- 3+ years of high-volume call center experience
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced virtual environments
- Strong typing speed (45+ WPM) and computer literacy
- Reliable high-speed internet and quiet home office setup
- Must be authorized to work in the United States