Job Description
Join Phoenix Connect Solutions, a leader in customer experience excellence, for an immediate hire opportunity as a Senior Customer Support Representative. This fully remote position allows you to deliver exceptional service from the comfort of your home while supporting our Fortune 500 clients. We offer comprehensive training, flexible scheduling, and career growth opportunities in a dynamic, supportive environment. If you're a dedicated professional seeking stability and advancement in the call center industry, apply today to start your journey with us!
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and account management
- Document interactions accurately in CRM systems while maintaining strict data confidentiality
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution
- Meet or exceed key performance metrics (KPIs) including resolution time and customer satisfaction
- Participate in continuous training programs to enhance product knowledge and service skills
Qualifications
- Minimum 2 years of customer service/call center experience
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear articulation in English
- High-speed home internet connection (minimum 25 Mbps) and quiet workspace
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving skills with attention to detail
- Valid US work authorization and reliable computer equipment