Job Description
Join Global Connect Solutions as a Senior Customer Support Specialist and transform how we deliver exceptional service to clients nationwide. This fully remote position offers the flexibility to work from home while making a significant impact in a dynamic, fast-paced environment. We're seeking passionate individuals who thrive in customer-facing roles and are committed to exceeding expectations.
As a key member of our support team, you'll handle inbound/outbound calls, resolve complex inquiries, and contribute to continuous process improvements. We provide comprehensive training, career advancement opportunities, and a supportive team culture focused on professional growth.
Responsibilities
- Manage high-volume inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with technical teams to escalate unresolved issues
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to knowledge base improvements and training materials
- Maintain compliance with data security protocols
Qualifications
- 3+ years of customer service/call center experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- High-speed internet connection and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- Proven track record of meeting performance targets
- High school diploma or equivalent required