Job Description
Join Coastal Connect Solutions, a premier customer experience leader, as we revolutionize support for Fortune 500 clients. We're seeking passionate individuals to deliver exceptional service from our state-of-the-art Virginia Beach facility. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in a dynamic team environment.
Why Join Us?
• Industry-leading training programs
• Health, dental, and vision insurance
• 401(k) with company match
• On-site fitness center and relaxation lounge
• Quarterly performance bonuses
Responsibilities
- Handle high-volume inbound/outbound calls for major retail and tech clients
- Resolve complex customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce with 98%+ precision
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with Tier 2 support for technical escalations
- Participate in continuous improvement initiatives
- Maintain HIPAA/GDPR compliance protocols
Qualifications
- 2+ years call center or customer service experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college degree preferred)
- Typing speed of 45+ WPM with 95% accuracy
- Flexibility to work evenings/weekends during peak seasons
- Passion for problem-solving and customer advocacy