Job Description
Join our award-winning customer service team and become the voice of our brand! We're seeking passionate Weekend Customer Service Representatives to deliver exceptional experiences to our Ohio-based clients. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth is prioritized. Immediate start available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with support teams to escalate complex issues
- Meet/exceed quality and productivity metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently in a fast-paced environment
- Strong typing skills (35+ WPM)
- Positive attitude and resilience under pressure