Job Description
Join GlobalConnect Solutions' award-winning remote team as a Senior Customer Support Specialist. We're seeking dynamic professionals to deliver exceptional service from home while building rewarding careers. Enjoy competitive pay, comprehensive benefits (including health insurance and 401K), and a flexible schedule that fits your lifestyle. Our cutting-edge virtual platform ensures seamless collaboration and growth opportunities in a supportive environment.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve complex billing, technical, and account inquiries
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for issue escalation
- Maintain 95%+ customer satisfaction metrics
- Participate in continuous training and skill development
Qualifications
- Minimum 2 years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce preferred)
- High-speed internet and quiet home office setup
- Ability to work flexible shifts (including weekends)
- Strong problem-solving and conflict resolution abilities
- Valid US work authorization required