Job Description
Join TechMinds Academy's dynamic team as a Teen Help Desk Specialist! We're seeking tech-savvy high school students in Dallas to provide exceptional IT support to our community. Gain hands-on experience troubleshooting devices, mastering software, and developing customer service skills while earning competitive pay. This flexible part-time role is perfect for teens passionate about technology and eager to jumpstart their careers in a supportive environment.
Responsibilities
- Diagnose and resolve technical issues for clients via phone, chat, and in-person support
- Install, configure, and maintain hardware/software systems
- Create clear documentation for troubleshooting procedures
- Train users on technology best practices
- Collaborate with senior technicians on complex issues
- Maintain inventory of IT supplies and equipment
Qualifications
- Current high school student in Dallas/Fort Worth area
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and in a team
- Customer service experience preferred
- Valid school ID and transportation required