Job Description
Launch your tech career with TechSpark Solutions! We're seeking motivated Austin teens to join our dynamic help desk team. Gain hands-on IT experience while supporting our community with cutting-edge tech solutions. This flexible after-school opportunity offers mentorship from industry experts and real-world troubleshooting skills that'll look amazing on your resume. Perfect for high school students passionate about technology and customer service!
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Document and troubleshoot user problems using ticketing systems
- Assist with device setup, configuration, and basic network connectivity
- Train users on software applications and digital tools
- Maintain inventory of tech equipment and peripherals
- Collaborate with senior technicians on complex solutions
- Support community tech workshops and events
Qualifications
- Current high school student (16-18 years old)
- Strong communication and customer service skills
- Basic knowledge of Windows/macOS and common software
- Ability to troubleshoot hardware/network issues
- Reliable transportation to downtown Austin location
- Available 15-20 hours weekly after school
- Team player with problem-solving mindset
- Interest in pursuing IT/tech career path