Job Description
Join Austin Connect Solutions' dynamic customer support team and launch your career in one of America's fastest-growing tech hubs! We're urgently seeking passionate Call Center Agents to deliver exceptional service to our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture in downtown Austin. Immediate start available for qualified candidates ready to make an impact.
Why Work With Us?
- Sign-on bonus of $1,000 after 90 days
- Health/dental/vision insurance from Day 1
- Tuition reimbursement program
- Free downtown parking and metro passes
- Clear career advancement path
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed performance metrics (average handle time, satisfaction scores)
- Collaborate with team leads to improve service processes
- Document interactions accurately in Salesforce and Zendesk
- Participate in weekly training sessions for skill development
- Support escalated cases requiring specialized troubleshooting
Qualifications
- Minimum 6 months customer service/call center experience
- High school diploma or equivalent (college preferred)
- Strong typing skills (40+ WPM) and computer proficiency
- Fluent English with clear communication skills
- Ability to work flexible shifts (including weekends)
- Problem-solving aptitude with calm demeanor under pressure
- Basic knowledge of CRM software (Salesforce/Zendesk)
- Must pass background check and drug screening