Job Description
Join our dynamic team at Coastal Solutions Group! We're hosting an exclusive hiring event for motivated individuals seeking entry-level customer service careers in Virginia Beach. No experience required – we provide comprehensive training to launch your professional journey. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth matters. Take the first step toward a rewarding career today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Basic computer proficiency with Microsoft Office
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving aptitude
- Reliable internet connection for remote work options
- Willingness to work rotating weekends/holidays