Job Description
Join our award-winning customer support team in this urgent hiring drive! We're seeking passionate Call Center Agents to serve clients from our Boston office, New York hub, or fully remote positions. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
What We Offer:
- Industry-leading compensation ($18-25/hr)
- 100% remote work option available
- Health, dental, and vision insurance
- Tuition reimbursement program
- Weekly pay with direct deposit
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve complex billing, technical, and service inquiries using CRM systems
- Meet/exceed key performance metrics (CSAT, AHT, FCR)
- Document all interactions accurately in Salesforce and Zendesk
- Collaborate with Tier 2 support on escalated cases
- Participate in bi-weekly product training sessions
Qualifications
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and cloud applications
- Ability to work flexible shifts (including weekends)
- High-speed internet connection for remote roles
- Passion for problem-solving and customer advocacy
- Fluent in English; bilingual (Spanish) a plus