Job Description
Join our award-winning call center team in Columbus, Ohio! We're urgently hiring motivated individuals for high-impact customer service roles. As a Call Center Agent, you'll be the voice of our clients, delivering exceptional support through inbound/outbound calls. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities. Our modern facility offers flexible scheduling, free parking, and a dynamic team environment. Apply today for our exclusive hiring event!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while meeting performance metrics
- Collaborate with team members to escalate complex issues effectively
- Participate in ongoing training to enhance product knowledge and soft skills
- Meet/exceed daily/weekly KPIs for call volume and resolution time
- Uphold company standards for customer satisfaction and brand representation
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong communication skills with clear phone etiquette
- Ability to multitask in fast-paced environment with minimal supervision
- Proficiency with CRM software and MS Office Suite
- Positive attitude and problem-solving mindset
- Flexibility to work evenings/weekends during peak seasons
- Must pass background check and drug screening