Job Description
Join our award-winning call center team in Chicago! We're urgently hiring dedicated customer service representatives for immediate start at our downtown location. This is your chance to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities. Our hiring event offers on-the-spot interviews – no experience necessary, just a passion for helping others. Apply today and start your new career tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills and active listening
- Ability to type 35+ WPM with accuracy
- Basic computer proficiency (Windows, CRM software)
- Flexibility to work evenings/weekends as needed
- Positive attitude and problem-solving mindset
- Must pass background check and drug screen
- Valid government-issued photo ID