Job Description
Join our award-winning customer service team at CustomerConnect Solutions! We're urgently hiring motivated Call Center Agents for our Sacramento location. This is your chance to launch a rewarding career with industry-leading training, competitive benefits, and advancement opportunities. Our hiring event offers on-the-spot interviews and same-day conditional offers.
Why Join Us?
• Comprehensive paid training
• Health/dental/vision insurance
• 401(k) with company match
• Career growth pathways
• Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions accurately in Salesforce and Zendesk platforms
- Meet/exceed productivity and quality metrics (35+ calls/day)
- Collaborate with support teams for complex issue resolution
- Participate in weekly coaching and skill-building sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer literacy
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts (including evenings/weekends)
- Pass background check and drug screening
- Spanish bilingual speakers strongly encouraged to apply