Job Description
Join our award-winning customer service team in Cleveland! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic, supportive environment. Immediate openings available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed daily performance metrics (quality, speed, resolution)
- Document interactions accurately in compliance protocols
- Collaborate with team leads to improve service processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Windows OS and CRM software
- Ability to multitask in fast-paced settings
- Reliable transportation and flexible availability
- Background check and drug screen required