Job Description
Join our award-winning customer service team at PeakConnect Solutions! We're urgently hiring motivated Call Center Agents for immediate start positions in Denver, CO. Experience a supportive environment with competitive pay, comprehensive benefits, and rapid career growth opportunities. No experience required – full training provided!
Why Apply Today?
• Competitive hourly wages + performance bonuses
• Health, dental, and vision insurance
• Paid time off and flexible scheduling
• Free parking and transit allowance
• Career advancement into team leadership
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed daily performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development sessions
- Uphold company compliance and confidentiality standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience in handling high-pressure situations
- Basic typing proficiency (25+ WPM)
- Flexible availability including evenings/weekends
- Positive attitude and team-oriented mindset
- Must pass background check and drug screening