Job Description
Join our award-winning call center team at Global Connect Solutions! We're urgently hiring motivated individuals for our Oklahoma City location. Enjoy competitive pay, comprehensive benefits, and rapid career growth. Our hiring event offers on-the-spot interviews and same-day conditional offers. Don't miss this opportunity to launch your customer service career in a dynamic, supportive environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Meet/exceed daily performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Exceptional verbal communication skills
- Ability to type 35+ WPM
- Proficient with Windows OS and basic software
- Flexible availability (including evenings/weekends)
- Positive attitude under pressure