Job Description
Join our award-winning team at Apex Solutions Group! We're seeking dedicated Customer Service Representatives for our night shift operations in Mesa, AZ. Enjoy comprehensive paid training, competitive benefits, and a dynamic work environment where your growth is our priority. Perfect for night owls seeking stability and career advancement.
What We Offer:
- PAID TRAINING program with certification
- Full benefits package (medical/dental/vision)
- 401(k) with company match
- Performance-based bonuses
- Advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed KPIs for call quality, resolution time, and customer satisfaction
- Collaborate with cross-functional teams to improve service delivery
- Adhere to compliance protocols and data security standards
- Support after-hours emergency escalations as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work nights (10 PM - 6 AM) and weekends
- Positive attitude with customer-first mindset