Job Description
Join Omaha Connect Solutions as a Call Center Agent and kickstart your career with paid training! We're urgently hiring motivated individuals to deliver exceptional customer experiences. No prior experience required – we provide comprehensive training to equip you with the skills for success. Enjoy competitive pay, career advancement opportunities, and a supportive team environment. Apply today to become part of Omaha's leading customer service team!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
- Identify upsell opportunities when applicable
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Flexibility to work rotating shifts (including weekends)
- Pass background check/drug screen
- Must be authorized to work in the US