Job Description
Join our award-winning call center team and make an immediate impact! NexComm Solutions is urgently hiring passionate Customer Service Representatives for both remote and in-office roles in Boston and New York. Enjoy competitive pay, comprehensive benefits, and a supportive culture focused on your growth. Perfect for career changers and experienced professionals alike.
Why NexComm Solutions?
- Flexible remote/in-office options
- Health/dental/vision insurance
- Paid training and career advancement
- Recognition programs for top performers
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve processes
- Participate in ongoing training programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Proficient with Windows OS and CRM software
- Reliable high-speed internet for remote roles
- Flexible schedule availability (including weekends)