Job Description
Join our award-winning team at Coastal Contact Solutions! We're urgently hiring motivated Call Center Agents for our Virginia Beach location. Enjoy competitive pay, comprehensive benefits, and rapid career growth. Our upcoming Hiring Event offers on-the-spot interviews and same-day conditional offers. Don't miss this opportunity to launch your customer service career!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries and technical issues efficiently
- Meet/exceed performance metrics (call quality, resolution rates)
- Utilize CRM systems to document interactions accurately
- Collaborate with team members to optimize workflows
- Adhere to compliance protocols and data security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and CRM software
- Ability to work flexible shifts (evenings/weekends)
- Type 40+ WPM with 95% accuracy
- Positive attitude under pressure
- Pass background/drug screening