Job Description
Join our award-winning customer support team and make a real impact from home! Louisville Connect Solutions is urgently hiring motivated Call Center Agents to deliver exceptional service to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a fully remote work setup with flexible scheduling. No commute required – just a quiet home office and a passion for helping others. Start your career growth journey with us today!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service concerns efficiently
- Document interactions accurately in CRM systems while meeting quality metrics
- Collaborate with support teams to resolve complex customer escalations
- Participate in ongoing training to enhance product knowledge and communication skills
- Meet daily performance targets including call volume and customer satisfaction scores
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with strong computer navigation skills
- Quiet, dedicated home office space with reliable high-speed internet
- Must reside within 50 miles of Louisville, KY for local support
- Flexible availability including evenings and weekends as needed