Job Description
Join our dynamic team immediately! We're urgently seeking passionate Call Center Agents for remote positions serving Louisville, KY and Ohio communities. Enjoy the flexibility of working from home while making a real impact through exceptional customer service. Comprehensive training provided with competitive benefits package.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, process transactions, and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team leads to improve service processes
- Adhere to company compliance and data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Reliable high-speed internet and quiet home workspace
- Ability to type 35+ WPM with strong computer literacy
- Flexible availability including evenings/weekends
- Positive attitude under pressure with problem-solving mindset