Job Description
Join our elite customer support team at Peak Support Solutions! We're hosting an exclusive hiring event for motivated individuals seeking dynamic call center careers in Colorado Springs. As a rapidly growing tech support provider, we offer competitive compensation, comprehensive benefits, and rapid advancement opportunities. Immediate openings available! Apply today to secure your spot at our interview event.
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Resolve technical issues for enterprise clients using CRM systems
- Meet/exceed performance metrics including CSAT and handle time
- Document interactions accurately in Salesforce and knowledge bases
- Collaborate with Tier 2 engineers for complex escalations
- Maintain product expertise through continuous training
- Participate in cross-functional team meetings
Qualifications
- Minimum 1 year call center or customer service experience
- Proficient in Windows OS and troubleshooting methodologies
- Strong typing skills (40+ WPM) and multitasking ability
- Excellent verbal/written communication in English
- Flexible availability including evenings/weekends
- Ability to work in fast-paced, metrics-driven environment
- High school diploma or equivalent (college preferred)
- Basic knowledge of networking concepts (TCP/IP, DNS)