Job Description
Join our elite customer service team at Apex Customer Solutions! We're hosting urgent hiring events for Call Center Representatives across Houston, TX and Georgia. This is your chance to launch a rewarding career with industry-leading benefits, competitive pay, and rapid advancement opportunities. No experience required – we provide comprehensive training!
Why choose Apex? Our award-winning culture offers flexible schedules, health/dental insurance, 401k matching, and monthly performance bonuses. Work remotely or in our state-of-the-art facilities. Open positions include bilingual roles and technical support specialists.
Responsibilities
- Handle 50-80 inbound/outbound calls daily with exceptional professionalism
- Resolve customer inquiries using CRM tools (Salesforce, Zendesk)
- Meet/exceed KPIs: 85% CSAT, <180s AHT, <5% abandonment rate
- Document interactions accurately and maintain customer confidentiality
- Collaborate with team leads to improve service quality
- Participate in weekly product knowledge workshops
- Escalate complex issues to Tier 2 support
Qualifications
- High school diploma or equivalent (GED accepted)
- Basic computer literacy (typing 30+ WPM)
- Strong verbal communication in English (Spanish fluency a plus)
- Ability to work rotating shifts including weekends
- Positive attitude under pressure and conflict resolution skills
- Reliable transportation to Houston/GA facilities
- Pass background check and drug screening
- 18+ years of age (21+ for shift work)