Job Description
Join our dynamic team at CustomerConnect Solutions for an exclusive hiring event in Minneapolis! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support experiences. As a leader in outsourced contact center solutions, we offer competitive compensation, comprehensive benefits, and growth opportunities in a supportive environment. Immediate start dates available! Apply today and become part of our award-winning team.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service quality
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Exceptional verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts (including evenings/weekends)
- Valid work authorization and background clearance