Job Description
Join our dynamic call center team at CustomerConnect Solutions during our urgent hiring event in Oklahoma City! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and career growth opportunities. As a key member of our support force, you'll help resolve inquiries efficiently while contributing to our award-winning service culture. Apply today to start your rewarding journey in customer service excellence!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using multiple communication channels
- Meet performance metrics including call handling time and CSAT scores
- Document interactions accurately in CRM systems
- Collaborate with team members to optimize service workflows
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving abilities and patience
- Available to work flexible shifts including evenings/weekends
- Proficient in typing (35+ WPM)