Job Description
Join our dynamic team at CustomerConnect Solutions! We're hosting an exclusive hiring event for passionate individuals seeking rewarding careers in customer service. This urgent opportunity offers competitive compensation, comprehensive benefits, and growth potential in a supportive environment. Perfect for experienced agents and motivated newcomers alike. Event Details: October 15th, 2023 | 9:00 AM - 4:00 PM | 451 Arch Street, Philadelphia. Walk-ins welcome! Bring your resume and enthusiasm. Why Join Us? Flexible schedules, health insurance, paid training, and advancement opportunities. Make a difference while building your career!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve customer issues efficiently using CRM systems and protocols
- Meet/exceed performance metrics for call quality and resolution times
- Document interactions accurately in customer databases
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience (call center ideal)
- Exceptional verbal communication and active listening skills
- Proficient with Windows OS and basic computer applications
- Ability to type 30+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to Philadelphia location
- Flexible availability including evenings/weekends if required