Job Description
Join our award-winning customer support team at Global Connect Solutions! We're hosting an exclusive hiring event for motivated professionals ready to excel in dynamic call center environments. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in San Francisco's vibrant tech hub.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders with precision
- Meet/exceed daily performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for complex escalations
- Participate in ongoing training programs
- Contribute to continuous improvement initiatives
Qualifications
- 1+ years customer service/call center experience
- Exceptional communication and problem-solving skills
- Proficient in CRM platforms (Salesforce preferred)
- Ability to type 35+ WPM with 98% accuracy
- Flexible schedule availability (including evenings/weekends)
- High school diploma or equivalent (college degree preferred)
- Bilingual English/Spanish proficiency strongly desired